You should see tracking events within 48-72 hours after you have
received the tracking number/ID. The reason for this time lag is that in
most cases the first tracking event only shows up once the shipment was
handed over to us.
Your shipment may be delayed. Delivery time delays can be due to e.g.
weather incidents, customs or backlogs. Please note that tracking
information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the shipping
company and they will completely handle it. Depends on each shipping
company's policy or customs procedure, you might be charged extra fee
for the final delivery or the import tax, probably due to your shipping
address is in a remote area. In this case, please kindly pay them the
required fee to receive your order.
We often declare this as a gift below order value, so you do not need worry about this.
We offer safe shopping and accept payment via Paypal, Credit card, Debit
card or VISA. So you can choose the most suitable one for you. All
products are set in US Dollar, our system will automatically exchange
your currency to make it easy for you when placing order.
We always try to bring the best quality product to customers.
However, there are many factors that affect negatively to the quality,
especially shipping factor, that make our products be defective or
damaged. Please Click Here for our Return Policy.
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to email@example.com and provide your shipping address again.
Step 3: If the address you provided in the email
matches with your shipping address in our system, we are willing to send
you a replacement or refund you 50%. Please be notified that these 2
options are our final solution for your request.
If not, it was probably your careless as filled in a wrong address,
thus we could not deliver your packet. In this situation, we need you
pay some extra fees for sending you a replacement. This is the only
option for you in this situation.
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to firstname.lastname@example.org and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not
able to change it for you nor sending you another packet without any